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Concentrix Customer Service Representative (English-speaking) - On-site NW02 in Barcelona, Spain

Customer Service Representative (English-speaking) - On-site NW02

Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support)

Location

Barcelona, Spain

Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1551051EXTERNALENGLOBAL&step=1&utm_source=none)

Job Title:

Customer Service Representative (English-speaking) - On-site NW02

Job Description

Experience the power of a game-changing career

Are you looking forwhat’snext?We’rea global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Ifyou’relooking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site ), you will be part of our team ofgame-changerswho are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’llgive you all the training,cutting-edgetechnologies, and the continuing supportyou’llneed to succeed. At Concentrix, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within!That’swhy we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of careeryou’vealways envisioned.

What you will do in this role

As a Customer Service Representative on our team, you will:

  • Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands

  • Log call details onto call management systems and provide response and resolution within SLA

  • Maintain service and product knowledge and expertise associated with applications specific to individual customers

  • Escalate potential service issues initially with Mentor

  • To follow all the processes and procedures of the project

  • Ensure contractual SLA is maintained

Your qualifications

Concentrix is a great match if you:

  • Have a proficient or bilingual level of English, and advanced level of Spanish

  • Have good disposition to work in a customer service environment

  • Have customer care skills – ability to listen to and understand the customers’ need

  • Can take ownership of, and progress calls to resolution or to escalate call to resolution

If you feel youdon’tcheck every box, we encourage you to apply anyway.We'lldo our best to match you with the right job, whetherit’sthis or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

  • Full-time39 hours/week permanentcontract: rotative between Monday and Saturday, between 09.00 to 20.00

  • Salary 19 000euros gross/year + up to2 000euros gross/year in bonus

  • Central location in Barcelona

  • Bring-a-friend (referral) bonus opportunities

  • Full paid training on the company and the projectyou'llbe working on

  • Career development programs, specialized courses, and language classes

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+game-changersaround the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1551051

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English (Required), Spanish

Time Type:

Full time

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Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1551051EXTERNALENGLOBAL&step=1&utm_source=none)

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