Job Information
Concentrix Inside Sales Representative (Business to Business)-Remote in Columbus, Ohio
Job Title:
Inside Sales Representative (Business to Business)-Remote
Job Description
The Inside Sales Representative (Business to Business)-Remote works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.
REIMAGINE YOUR CAREER
Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ World’s Best Workplaces ,” “ Happiest Employees ,” and “ Best Companies for Career Growth ” awards every year? Then an Inside Sales Representative (Business to Business) - Remote position at Concentrix is just the right place for you!
In this role, you’ll join an organically diverse team from 40 countries where ALL members contribute and support each other’s success and well-being, united as One Concentrix. Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What will you do in this role?
As a Brand Ambassador Team at Concentrix, you will:
Outbound and inbound sales calls, to enable merchants to begin accepting new acquisitions. Made to both new and existing prospects.
Agents will send emails and other written communications to and from merchant (suppliers) to research if they will accept payment from their customer (buyer).
Agents will explain the request to pay with updated payment method, describe fee, and help the supplier to understand product value.
Function between sales channels and business to facilitate lead management to help close lead.
Provide business pertinent insight for meetings and resolve leads needing more information.
Verify payment acceptance criteria from a specific buyer or buyers and execute a change in payment method as appropriate.
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Attention to detail must prepare complete accurate work including appropriately notating accounts as required
Offer additional products and/or services
Track, document, and retrieve information from calls in CRM
Respond to customer inquiries by referring them to published materials, secondary sources, or more campaign manager
De-escalation, and handling objections skills are a must
Strong business acumen
Be efficient in navigating multiple systems
Participate in ongoing training and self-development
Maintain advanced knowledge of procedures, product information and online resource tools
Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies
Participate in activities designed to improve business performance
Ensure that all quality targets and performance KPI’s are met and maintained
Who You Are:
As a Brand Ambassador your empathy, integrity, knowledge, and unique compassionate style will bring value with every interaction. You also have:
There are many hats to this role and opportunities within it! We are looking for individuals who can quickly adapt to new roles and experiences. Are you ready for an adventure and endless possibilities well here is what we skills we are looking for!
Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building and consultative probing.
Telesales experience, a must
Sales/Financial experience, a must
Ability to influence
Exceptional listening and relationship building skills
Proficient multitasking, system navigation and que management
Creative problem solver
Demonstrate resiliency in a fast-paced metrics driven environment
Proficient in Microsoft Office (Outlook, Excel, and Word)
Operate in a heavily regulated environment
Team oriented behavior
Ability to overcome objections
Ability to adapt to change
Excellent verbal and written communication skills required
WHAT’S IN IT FOR YOU
One of our Concentrix Culture Statements says, “We are fanatical about our staff.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
Opportunity to work from home, with equipment provided
Opportunities for performance-based incentives
US Full benefits – 401K (U.S. ONLY) medical, dental, vision, and an employee assistance program (EAP), which includes free counseling
Events that celebrate Diversity, Equity, and Inclusion
Paid training, training is two weeks in training followed by on the job training/transition three weeks in length. We are dedicated to making sure that you are set up for success!
The opportunity to shine in and grow your career with clear paths for development – we invest in you!
Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability.
Mentorship programs to help you create the strong foundation to a rewarding career.
Global citizenship, sustainability and team event opportunities that help you make a difference in your community and beyond!
Trained wellness partners to support you as well as wellness training opportunities.
The satisfaction of helping others every day
A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from and grow with.
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 400,000 people around the globe call Concentrix their employer of choice – proudly united as One Concentrix.
Location:
USA, OH, Work-at-Home
Language Requirements:
English
Time Type:
2024-12-31
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here (https://jobs.concentrix.com/global/en/advisor-positions) .
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)
•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)
To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .
If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .