Concentrix Jobs

Job Title:

IT Project Manager (Onsite)

Job Description

Your Journey at Concentrix + Webhelp Starts Here:

At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet. We cannot achieve this vision without you!

If you have an interest in improving business performance for the world’s best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.

• Are you ready to reimagine the world?

• Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?

• Are you bold in your decisions, and do you have contrarian views on how to run a business?

• Are you fanatical in your pursuit to continue improving your capabilities?

Concentrix + Webhelp provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including private medical plans, competitive salary, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

This is an onsite position in one of the following:

• Omaha, NE

• Des Moines, IA

• Portland, OR

• Las Vegas, NV

• Salt Lake City, UT

• 8+ years in Information Technology

• 5+ years as an IT project Manager

• Strong IT Project Manager with the ability to manage the development and implementation of information technology projects.

• Must be experienced with Waterfall, Agile and Agile-Hybrid project methodology.

• Will help coordinate efforts, create communication, and risk plan, prepare through enablement of training and champion the change.

• Must be strong in creating and maintaining detailed project plans broken down into feature, epics, and stories, with development, report configuration, data conversion, and interface work broken into points no larger than 40 hours.

• 2- or 3-weeks sprints with incremental delivery where appropriate.

• Develop fast, fail early - with early and integrated reviews by business.

• Tied to an end-to-end schedule with monitoring of critical path.

• 1+ year of experience creating and managing burn down charts for development effort.

• 1+ year of experience forecasting and tracking defect rate and velocity.

• 1+ year of experience with recovery get to green plans for any schedule or resource impacts.

• Able to quickly learn and utilize the business risk management methodology and scoring and reporting templates.

• Experience with integrated project plans and dependencies with pitcher catcher milestones.

The on-target earnings range is $90k-$110k, which includes a base salary and incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.

#Concentrix Catalyst

Location:

USA, NE, Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .