Concentrix Customer Support Specialist - Financial Services (Full-time) in Lynchburg, Virginia

Job Title:

Customer Support Specialist - Financial Services (Full-time)

Job Description

The Customer Support Specialist position interfaces with customers via inbound calls, outbound calls, or through the Internet for depending upon client requirements. Consumer Service call type, which consists of basic inbound consumer service calls for servicing or maintenance, including but not limited to calls in reference to deposit accounts (checking, savings, money market, CDs), basic online banking inquiries, non-sufficient funds or overdraft fees, demographic changes (i.e. address, phone number), transaction inquiries, transaction disputes, debit card declines, and hold removals.

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. At Concentrix we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and of high quality service. We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX. Join us and BE the Difference for the world’s best brands!

Position: Customer Support Specialist – Financial Services

Location: Lynchburg, VA

Job Profile:

  • $12.00 per hour

  • Full-time position with Benefits Medical, Dental, Vision after 90 days.

  • Hours of operation: Monday-Friday: 7am-10pm. Saturday and Sunday: 8am-5pm. Must be flexible to work a full-time shift

  • Opportunities for advancement

  • Paid training and transition period (8 weeks). *Training times may vary

  • Casual Dress Code

  • Must be 18 years of age or older

Ideal Candidate and Responsibilities:

  • 6 months – 1 year of Customer Service background preferred.

  • Demonstrate proficiency with computer navigation using multiple tabs on dual monitors.

  • Clear and articulate communication skills.

  • Excellent Customer Service and organizational skills.

  • Strong data entry, grammar and accurate spelling proficiency is a must.

  • Ability to Multi-task.

  • Prioritize and complete daily tasks in a timely manner.

  • Probe for and confirm understanding of requirements or problem.

  • Confirm customer understanding of the solution and provide additional customer education as needed.

  • Prepare complete and accurate work and update customer file.

  • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.

  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.

  • Team Player & Able to adapt to fast paced and changing work environment

  • Self-Motivated, Reliable & Hard Working

Education & Professional Certifications:

  • High school diploma or GED.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

USA, Lynchburg, VA

Language Requirements:

Time Type:

Full time

Mission:

We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.

About Concentrix:

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Company Overview:

In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.