Concentrix Customer Support Specialist in Olathe, Kansas

Job Title:

Customer Support Specialist

Job Description

Concentrix is now hiring in Olathe!

Be part of a team dedicated to helping Small Businesses succeed in running their business!

Small businesses play a critical role in our communities and fuel the nation’s economy. Imagine all of the small businesses in your life; the local bakery, your favorite restaurant, and the corner market. What would your community be like without them? Unfortunately, the road to success for a small business is paved with challenges, and longevity is not a given. This is where you come in!

Concentrix is hiring people with a passion for helping small businesses succeed. Concentrix customers are small businesses that use QuickBooks to run their business. The Concentrix team helps its customers learn how to use QuickBooks to its fullest potential and trouble shoots technical issues. Support topics include how to create an invoice, how to set up payroll and how to reconcile books.

If you feel like you don’t know much about these topics, no worries. Most of our new hires don’t either and that’s why Convergys offers paid training to teach you how to use QuickBooks and help provide awesome customer support.

Our ideal candidate is awesome at the following:

  • A passion to help those in need; Customer Service Excellence

  • Strong desire to help and take ownership on seeing things through

  • Curious, with a desire to always learn more, including strong problem solving skills

  • Ability to work as a team member, as well as independently with minimal supervision

  • Effectively communicates, both written and verbally

  • Troubleshoot basic and routine customer issues that are technical in nature

  • Ability to multi-task and adapt to changes quickly

  • Dependable and flexible to rotate shifts, as needed

  • High school diploma or GED is required and you must be at least 18 years of age

Essential Functions/Core Responsibilities

  • Assist customers with QuickBooks; research and provide resolution to questions and problems

  • Troubleshoot issues that are technical in nature; including hardware, software and networking

  • Solve problems that may be unstructured and require use of conceptual thinking skills

  • Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)

  • Listen attentively to customer needs and concerns; demonstrate empathy and build rapport

  • Prepare complete and accurate work including appropriately notating accounts as required

  • Participate in activities designed to improve customer experience and business performance

The Perks include:

Competitive base pay starting at $13.00/hr Plus Monthly Bonus Opportunities

Casual dress attire – no suit, no tie, no worries!

Paid Training

Medical, Dental, & Vision Plans available

Paid Time Off (PTO)

401(k) Savings Plan

Employee Referral Bonuses

Concentrix is an EEO/AA/M/F/Vet/Disability Employer .

Location:

USA, Olathe, KS

Language Requirements:

Time Type:

Full time

Mission:

We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.

About Concentrix:

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Company Overview:

In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.