Concentrix Call Center Positions – Interview Invite in Orlando, Florida

Job Title:

Call Center Positions – Interview Invite

Job Description

Convergys is a world leader in customer management. As a world leader in customer management, we build lasting and high impact relationships with the people we serve and the communities we touch. We help clients maximize the power of their interactions with their customers.

Convergys is proud to be recognized as a 2014 Winner of the Orlando Sentinel’s Top 100 Companies for Working Families. In our state-of-the-art contact centers, you will discover fun, challenging work, surrounded by talented, supportive colleagues and leaders.

Work with the best, representing the best - all while having fun, earning great rewards, and building your career.

What to expect:

  • Handle questions via phone addressing hardware, software, cable, internet or telephone related issues

  • Reporting/escalating issues through the appropriate channels.

  • Effectively communicate information with customers and team members.

  • Diagnosing and providing a path to resolve various technical issues.

  • Proactively identify ways to avoid recurrence of customer issues by improving processes, reviewing technical articles, and recommending changes.

  • Strive to meet highest level of customer satisfaction by resolving customer issues in a professional and timely manner.

  • Ability to navigate through multiple software systems while walking customers through a resolution.

  • Additional responsibility as business needs.

What to possess:

  • Excellent Customer Service Skills

  • Strong written, verbal, and organization skills.

  • Superior time management and prioritization skills.

  • Proficiency with Windows and Mac OS

  • Typing skills

  • Deductive Reasoning Skills

  • Passion for technology

  • Excellent listening skills

  • Previous experience troubleshooting preferred

  • Ability to learn on quickly

Compensation and Benefits:

  • Comprehensive medical, dental, and vision plans

  • 10 days PTO and 6 paid holidays per year

  • Flexible spending account

  • 401k with company contribution match

  • Employee Stock Purchase Plan (NYSE: CVG)

  • Tuition Reimbursement

Thank you for your interest and selecting Convergys Corporation as your employer of choice.

Convergys is an EEO/AA/M/F/Vet/Disability Employer

Location:

USA, Orlando, FL

Language Requirements:

Time Type:

Full time

Mission:

We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.

About Concentrix:

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Company Overview:

In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.