Concentrix Technical Support Engineer in Orlando, Florida
Technical Support Engineer
At Concentrix Lake Mary, we are a diverse team that delivers industry-leading services across the globe. On behalf of Microsoft, we strive to be trusted advisors to our enterprise client base. If you are looking for a career with constant exposure to cutting-edge software, services, and devices, and play a role in shaping future technologies- then we invite you to learn more about our Technical Support Engineer team.
As a Technical Support Engineer , you will become well-versed in multiple technologies such as: Microsoft SharePoint Online, Microsoft Office 365, Microsoft Exchange, Microsoft Outlook, Security & Compliance and Authentication. In this role, you will be accountable for providing an outstanding technical support experience to our Enterprise customers. From problem identification to full resolution, you will own and manage your cases through the most appropriate channels (phone, e-mail, chat, etc.), and collaborate with other support team members. Your focus is to support one or more of the above-mentioned technologies in Enterprise environments including Online versions.
Our ideal candidate:
Is curious and eager to troubleshoot and resolve complex technical issues
Likes to collaborate in multicultural environments and interacting with stake holders to resolve service issues
Are able to work autonomously with a strong sense of customer service, and the ability to engage with the right internal audiences as needed
Has strong knowledge and demonstrated technical experience in a variety of Exchange Server versions and/or current Outlook or SharePoint versions
Knowledge of Office 365 Security & Compliance Features and Authentication protocols is very desirable
Experience in supporting small, medium, and large Enterprise environments
Strong customer service, communication, teamwork, problem-solving and interpersonal skills. With the capacity to deal with difficult customers and ambiguity
Ability to perform in high pressure situations
Must Have Qualifications/Experience:
Windows 7/10 network administration knowledge or experience
Experience working with Microsoft Office and 365
Knowledge of Windows desktop operating systems and associated Microsoft Office software solutions
Knowledge of Android, iOS, and/or Windows Mobile OS a plus
1-5 years equivalent work experience
Associate Degree in IT related field a plus
IT related Certification i.e. MTA, MCSA, CompTIA A+, CompTIA Network + viewed favorably.
Support or administration experience in Skype for Business, Microsoft Teams or other Unified Communication (UC) Technologies
Knowledge of IP-PBX, IP Gateway and PSTN technology, such as E1/T1, PRI, CAS/CCS with Avaya/Cisco PBX experience as a plus
Telecommunications (SIP Trunk, BRI-PRI, PSTN, PBX) experience a plus
Be able to analyze network trace with tools like Netmon/Wireshark
Be familiar with Windows Server / Active Directory
Cursory knowledge of supporting and complementary technologies, such as AD FS, Azure Active Directory Connect and PowerShell
Basic understanding on Cloud Services
Summary of Job:
Provide creative troubleshooting and problem solving for ensuring Enterprise customers have the ideal system set-up
Solve enterprise customer issues through leveraging all available tools and resources to ensure strong customer partner experience outcomes are reached
Ensure key stakeholders and customers are up-to-date on the resolution status of the issue through effective written and verbal communication
Focus on delivering great customer experiences leading with problem understanding, issue resolution and solid expectations management
Ability to navigate through multiple software systems while walking customers through a resolution.
Effective troubleshooting skills, strong active listening skills, strong written and verbal communication skills and solid professional skills coupled with the utmost customer focus
Utilize remote and phone support channels for optimal interaction with enterprise customersSuccess in this role requires a commitment to teamwork, collaboration, and demonstrated leadership skills. If you are looking for the opportunity to become a Subject Matter Expert in a variety of key enterprise support areas alongside one of the leaders in the IT industry, Microsoft, then apply today to join our Concentrix Technical Support Engineer team. Benefits
401 K with company contribution match
Paid Time off
Performance BonusesJob Type: Full-time
USA, Orlando, FL
We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.
We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!
In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.
Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.