Concentrix Director, Product Management - Digital Engagement Product in United States
Director, Product Management - Digital Engagement Product
Concentrix is leading the way by building an engagement platform (mobile/web) that is a secure intuitive enterprise driven platform ( personalized mobile/web-based ) integrating all internal applications and be the single source of truth, one stop shop of all information that helps employees (agents, leaders and senior executives) as well as clients take action.
We are seeking an experienced, hands-on Product owner to execute the vision of the product , by prioritizing, designing features by leading the UI/UX team , requirements team and working very closely with the development team.
The ideal candidate is a product minded person who is excited about trending mobile app technologies and the ways they are leveraged to capture and delight customers.
The candidate will thrive in an environment of innovation that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication.
Our technology allows the professional in this opportunity to work from anywhere in the continental USA.
Essential Functions/ Responsibilities
Serves as the mobile App product owner, leader, and motivator on cross-functional teams during the lifecycle of product development
Owns and execute on mobile App product strategy
Builds and effectively communicates the product strategy
Defines product development scope in form of epic/stories and drive it development to fulfill theme it belongs.
Navigates and negotiates within organization, including input from stakeholders across the company as well as technical/architectural/ engineering dependencies.
Ensures strong measurement and quantitative understanding of customer experience (instrumentation) - opportunities, benefits achieved, customer pain points
Serves as product thought leader, go to person, and motivator on cross-functional teams during the lifecycle of product development of the area(s) of ownership.
Tests and learn into compelling customer experiences
Champions the needs of the customer and business stakeholders throughout the execution of a project, ensuring that what is delivered meets the original goals and objectives.
Collaborates with local and distributed business partners
Delivers software incrementally, on schedule and within budget.
Actively plans and prioritizes the product feature backlog according to business value and clearly articulates priorities for the product team.
Works with the engineering Leader balances the need to address technical debt and supports technical innovation in addition to adding product features
Create and maintain communications regarding vision and progress with a product roadmap and release plan
Lead the UI/UX and requirements of the team features
Provides data and analytics reporting to business leadership
Evaluates new technologies, analyzes competitors and market trends
Experience using Atlassian Jira Agile ( www.atlassian.com/software/jira/agile ) and or AHA
Experience developing a product roadmap
Experience creating user experience (UX/UI) artifacts such as journey maps and wireframes
Experience modeling business or software processes using BPMN constructs
Experience creating release notes, user documentation, and/or training materials
Experience writing a requirements specification or statement of work
Working knowledge of design, repository, story and backlog management tools and resources (Sketch, Abstract, Overflow, Zeplin, Invision, Jira, etc.)
Bachelor’s degree (BA or BS) from an accredited four (4) year college or universityor equivalent experience
Minimum of 10 years of experience in a Scrum Product Owner or similar role in an agile environment for a product successfully delivered to market (Mobile Product Experience is a must)
Proven experience as Product Manager, Product Owner, or Business Analyst in a cross-functional team, dedicated to the complete product development lifecycle of successfully launched mobile app used globally (multilingual and localized)
Hands-on experience building mobile App solutions on both IOS and Android platforms
Demonstrated technical acumen with an ability to understand technology solutions and potential tradeoffs; able to communicate technical concepts to business users
Strong communications Ability to communicate both verbally and in written presentation format to business leaders at all levels and influence key stakeholders across the organization Ability to articulate ideas to both technical and non-technical addressees
Proven track-record: past projects were consistently successful (i.e., met the customer needs, achieved business objectives, delivered on-time with no/few surprises)
Demonstrated leadership of direct and/or indirect teams
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
USA, TX, Work-at-Home
We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.
We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!
In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.
Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.